Skip to Content

Privacy Policy

AtWebnest, the protection of your personal data is a priority. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website (www.webnest.be) or use our website creation and graphic design services.


1. WHO ARE WE?

Salou Management srl (Webnest) 

  • Legal status:Limited liability company
  • Registered office address:Avenue Gustave Demey 118, 1160 Auderghem, Belgium
  • Company number / VAT:BE1030.324.496
  • Contact email address: info@webnest.be 
  • Phone number:+32498/16.79.71

We act as thedata controllerof your personal data.


2. WHAT PERSONAL DATA DO WE COLLECT?

We collect personal data necessary to provide and improve our services, as well as to manage our business relationship. The types of data we may collect include:

  • Identification and contact data:Your first name, last name, email address, phone number, postal address, company number, and your position. This data is generally collected when you contact us via our contact form, request a quote, or when we communicate in the context of providing a service.
  • Data related to our services:Information related to the web design and graphic design projects you entrust to us, including project specifications, content provided by you (texts, images, logos), exchanges, and validations.
  • Billing and payment data:Information necessary to issue invoices and process payments (for example, bank account number).We do not directly store sensitive information from your credit card; this data is securely processed by our approved payment service providers.
  • Technical and connection data (via the use of cookies):Your IP address, browser type, operating system, device identifiers, pages visited on our site, duration of the visit, and search queries. This data is collected to understand how our site is used and to improve it.
  • Communication data:Correspondence, notes, and any record of communications with us (emails, calls if relevant).


3. HOW AND ON WHAT LEGAL BASIS DO WE USE YOUR DATA?

We use your personal data for the following specific purposes, always based on a legal basis defined by the GDPR:

  • Execution of our services and contractual management:

    • Purpose:To process your requests for quotes, develop service proposals, execute contracts for web design and graphic design, ensure communication around the project, and manage billing and payment follow-up.
    • Legal basis:The execution of the contract to which you are a party or the execution of pre-contractual measures taken at your request (Article 6.1.b of the GDPR).

  • Customer relationship management and support:

    • Purpose:To answer your questions, manage your support requests, and maintain an ongoing business relationship.
    • Legal basis:The execution of the contract (for support related to delivered services) or our legitimate interest in providing you with quality customer service (Article 6.1.f of the GDPR).

  • Improvement of our services and our website:

    • Purpose:To analyse the use of our website and feedback on our services in order to improve the user experience, develop new features, and optimise our processes.
    • Legal basis:Our legitimate interest in continuously improving our offerings (Article 6.1.f of the GDPR).

  • Marketing and communication:

    • Purpose:To use the achievements made for you (with your explicit consent as defined in our terms and conditions) for promotional and portfolio purposes on our website and social media.
    • Legal basis:Your consent (Article 6.1.a of the GDPR). You have the right to withdraw this consent at any time.

  • Legal compliance and defence of our interests:

    • Purpose:To comply with our legal obligations (tax, accounting, etc.), respond to requests from public authorities, and defend our rights in the event of a dispute.
    • Legal basis:Compliance with a legal obligation (Article 6.1.c of the GDPR) or the pursuit of our legitimate interests for the establishment, exercise or defence of legal rights (Article 6.1.f of the GDPR).


4. WHO DO WE SHARE YOUR DATA WITH?

We do not sell, rent or market your personal data. We may share your data only with the following categories of recipients, when it is strictly necessary and relevant for the purposes mentioned:

  • Our internal collaborators:Members of the Moonen Charlotte team who need access to your data to perform their tasks (for example, project management, design, development, billing).
  • Third-party service providers:External companies that help us provide our services (for example, website hosting, payment providers, web analytics tools like Google Analytics, project management or billing tools). We ensure that these third parties adhere to strict security and privacy standards and act only according to our instructions.
  • Legal and regulatory authorities:When required by law or to protect our legal rights, we may be required to disclose your data to the competent authorities.


5. TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

It is possible that some of your data may be processed by providers located outside the European Economic Area (EEA), particularly if we use cloud tools or services whose servers are located outside the EEA. In such cases, we are committed to ensuring that the transfer is governed by appropriate safeguards, in accordance with the GDPR. This generally includes the use of standard contractual clauses approved by the European Commission or verifying that the recipient country offers an adequate level of protection.


6. WHAT IS THE RETENTION PERIOD FOR YOUR DATA?

We retain your personal data only for as long as necessary to achieve the purposes for which it was collected, or to comply with our legal and regulatory obligations.

The retention period is determined based on the nature of the data and the purposes of processing:

  • Contractual data (quotes, invoices):Retained for the legal retention period of commercial and tax documents (generally 7 to 10 years in Belgium after the end of the business relationship).
  • Contact data for prospecting (if applicable and with consent):Retained as long as you do not withdraw your consent, or for a limited period defined by law.
  • Project-related data:Retained as long as the service is active and for a reasonable period after the end of the project for support or potential rework.
  • Technical data (cookies, logs):Retained for shorter periods, often a few months to 2 years, depending on their purpose.

After the retention periods have expired, the data will be securely deleted or anonymised.


7. YOUR RIGHTS REGARDING DATA PROTECTION

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access:To obtain confirmation that your data is being processed and, where applicable, to access it.
  • Right to rectification:To request the correction of inaccurate or incomplete data concerning you.
  • Right to erasure ("right to be forgotten"):To request the deletion of your personal data under certain conditions (for example, if the data is no longer necessary for the purposes for which it was collected).
  • Right to restriction of processing:To request the suspension of the processing of your data under certain conditions (for example, if you contest the accuracy of the data).
  • Right to data portability:To receive the data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
  • Right to object:To object to the processing of your data for reasons related to your particular situation, including where processing is based on legitimate interests or for direct marketing.
  • Right to withdraw your consent:To withdraw your consent at any time when processing is based on that consent, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at info@webnest.be or at the address of our head office. We will process your request as soon as possible (usually within one month) and in accordance with applicable legislation. We may ask you for proof of identity for security reasons.


8. USE OF COOKIES

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content.

  • What is a cookie?A cookie is a small text file stored on your device (computer, tablet, smartphone) by your web browser at the request of the visited site. It contains information about your browsing.

  • Types of cookies used:

    • Strictly necessary cookies:Essential for the proper functioning of the site and for providing basic services (e.g., session management).
    • Performance/analytical cookies:These cookies (such as Google Analytics) help us understand how visitors interact with our site, which pages are the most visited, etc. This information is aggregated and anonymised to allow us to improve the site.
    • Personalisation cookies:They are used to remember your preferences (e.g., language) for a better user experience.
  • Your consent and cookie management:On your first visit to our site, a consent banner will inform you of the use of non-essential cookies and will offer you the option to accept or refuse their placement. You can change your cookie preferences at any time viaour page dedicated to managing cookie preferences (link to be inserted here). You can also configure your browser to block or delete cookies. To find out how to manage cookies on your browser, consult its help section.


9. SECURITY OF YOUR DATA

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, destruction, or loss. These measures include encryption, strict access controls, firewalls, regular backups, and internal procedures for managing security incidents.


10. CHANGES TO THIS PRIVACY POLICY

We may need to modify this Privacy Policy from time to time to reflect changes in our data processing practices, legislative or regulatory developments. Any changes will be published on this page. If the changes are significant, we will endeavour to inform you by appropriate means.

The latest update of this policy is at the bottom of this page.


11. RIGHT TO LODGE A COMPLAINT

If you believe that your data protection rights have not been respected, you have the right to lodge a complaint with the Data Protection Authority (DPA) in Belgium:

Data Protection Authority Rue de la Presse 35, 1000 Brussels Phone: +32 (0)2 274 48 00 Email: contact@apd-gba.be Website:www.autoriteprotectiondonnees.be

Last updated: 18/11/2025