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General Terms and Conditions of Sale (GTC)

ARTICLE 01 – OBJECT AND ACCEPTANCE

These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") govern the rights and obligations of the parties in the context of the provision of website creation and graphic design services byWebnest, a trading name used bySalou Management SRL, a company registered in Belgium under number BE1030.324.496, with its registered office located at 118 Avenue Gustave Demey, 1160 Auderghem, Belgium (hereinafter referred to as "the Provider").

Any acceptance of a quote, whether signed, dated or confirmed by email, implies full and unconditional adherence to these GTC. No contrary conditions from the client may be opposed to the Provider, unless expressly and in writing accepted by the latter.

ARTICLE 02 – ORDER AND VALIDITY

Each service is subject to a detailed quote issued by the Provider. This quote is valid for 30 days from its date of issue.

The acceptance of the quote by the client, formalised by signature, date or written agreement (email), constitutes a firm commitment and triggers the start of the service. Any cancellation or unilateral modification of the order is only possible under the conditions provided in these GTC.

ARTICLE 03 – PRICES, PAYMENT AND PENALTIES

3.1. Pricing and deposit

The prices for the services are those mentioned in the quote. A deposit of 60% of the total amount is required upon ordering. The balance is payable upon delivery of the project or final deliverable, unless specific conditions are indicated in the quote.

3.2. Late Payment

Any late payment will automatically incur, without prior notice:

  • Late payment interest at the legal rate applicable to commercial transactions, increased by 10 percentage points.

  • A fixed compensation of 15% of the total amount of the unpaid invoice, with a minimum of €200, separate from the fixed compensation of €40 provided for by the law of 2 August 2002.

  • Reimbursement of recovery costs, including bailiff and litigation fees.

3.3. Consequences of Non-Payment

In the event of non-payment, the Service Provider may:

  • Immediately suspend any ongoing service.

  • Block access to the deliverables or deactivate/remove the website or graphic elements provided.

  • Initiate a recovery procedure for the amounts due with the application of the fees mentioned above.

ARTICLE 04 – DEADLINES AND DELIVERABLES

The deadlines communicated are indicative and may be adjusted according to the workload of the Service Provider and the client's responsiveness in providing the necessary information.

Any delay in delivery cannot give rise to a claim, compensation, or cancellation of the order, unless otherwise explicitly stated in the quote.

ARTICLE 05 – MODIFICATIONS AND CORRECTIONS

Any request for modification after validation of the initial quote may incur additional costs.

Two (2) rounds of corrections are included per validation phase. Beyond that, each additional modification will be charged at the current hourly rate.

Any additional service not included in the quote will be subject to a new pricing proposal and will be billed separately, after written agreement.

ARTICLE 06 – LIABILITY AND EXCLUSIONS

The Service Provider provides its services according to professional standards (obligation of means). It cannot be held responsible for issues related to:

  • Hosting, security vulnerabilities or software bugs not attributable to its creation.

  • Interruptions of third-party services (hosting, internet service providers, external platforms).

  • Any manipulation or modification carried out by the client or a third party after delivery.

In the event of force majeure, the Service Provider cannot be held responsible for delays or non-performance.

The Service Provider also disclaims any responsibility for:

  • Non-compliance by the client with its obligations (late or incomplete provision of elements, lack of feedback/validation).

  • Data loss; the client is responsible for ensuring its own regular backups.

ARTICLE 07 – INTELLECTUAL PROPERTY AND EXPLOITATION RIGHTS

Webnest retains intellectual property rights to all creations until full payment of invoices.

After full payment, the client receives a non-exclusive and non-transferable assignment of usage rights for the purposes defined in the quote. This assignment excludes any resale, sublicensing or modification without the written agreement of the Service Provider.

The Provider may use the creations for communication and promotional purposes, unless there is a written objection from the client before delivery.

ARTICLE 08 – WITHDRAWAL AND TERMINATION

8.1. Right of withdrawal

For consumer clients, a right of withdrawal of 14 days applies after signing the quote, unless execution has begun with the express agreement of the client, cancelling this right.

8.2. Termination of the contract

Termination after the start of work results in full billing for the services rendered.

In the case of abusive termination, a compensation of 30% of the initial quote (excluding deposits and work already billed) will be due, without prejudice to a claim for additional damages if necessary.

ARTICLE 09 – DISPUTES AND APPLICABLE LAW

Any dispute relating to these General Terms and Conditions or the services will be subject to an attempt at amicable resolution.

If no agreement is reached, the courts of Brussels shall have jurisdiction.

The contract is governed by Belgian law, in particular Book 5 "Obligations" of the Belgian Civil Code.


Last updated: 18/11/2025