General Conditions of sale.

Subject and acceptance

These General Conditions of Sale (hereinafter the GCV) govern the rights and obligations of the parties in the context of the provision of services for website creation and graphic design by WebNest, trade name used by Salou Management SRL, a company registered in Belgium under the number BE1030.324.496, whose registered office is located at 118 Avenue Gustave Demey, 1160 Auderghem, Belgium (hereinafter the Service Provider).

Any acceptance of a quote, whether signed, dated or confirmed by email, implies full and unconditional adherence to these General Terms and Conditions. No contrary conditions from the client may be opposed to the Service Provider, except with the written, express and prior acceptance of the latter.

Order and validity

Any service is subject to a detailed quote issued by the Service Provider. This quote is valid for 30 days from its date of issue.

The acceptance of the quote by the client, formalised by signature, date or written agreement (email), constitutes a firm commitment and triggers the start of the service. Any cancellation or unilateral modification of the order is only possible under the conditions provided in these General Terms and Conditions.

Price, payment and penalties

3.1. Pricing and deposit

The prices of the services are those mentioned in the quote. A deposit of 40 % of the total amount is required upon order. The balance is payable upon delivery of the project or final deliverable, unless specific conditions are indicated in the quote.

3.2. Late payment

Any late payment automatically results in, without prior formal notice :

• Late payment interest at the legal rate applicable to commercial transactions, increased by 10 percentage points.
• A fixed compensation of 15% of the total amount of the unpaid invoice, with a minimum of €200, distinct from the fixed compensation of €40 provided for by the law of 2 August 2002.
• Reimbursement of recovery costs, including bailiff and litigation.

3.3. Consequences of non-payment

In the event of non-payment, the Service Provider may:

• Immediately suspend any ongoing service.
• Block access to deliverables or deactivate/remove the website or graphic elements provided.
• Initiate a recovery procedure for the amounts due with the application of the fees mentioned above.

Deadlines and deliverables

The deadlines communicated are indicative and may be adjusted according to the workload of the Service Provider and the responsiveness of the client to provide the necessary information.

Any delay in delivery cannot give rise to a claim, compensation or cancellation of the order, unless otherwise explicitly stated in the quote.

Modifications and corrections

Any request for modification after validation of the initial quote may result in additional costs.

Any additional service not provided for in the quote will be subject to a new pricing proposal and will be billed separately, after written agreement.

Liability and exclusions

The Provider provides its services according to professional standards (obligation of means). It cannot be held responsible for issues related to:

• Hosting, security flaws or software bugs not attributable to its creation.
• Interruptions of third-party services (hosting, access providers, external platforms).
• Any manipulation or modification carried out by the client or a third party after delivery.

In the event of force majeure, the Provider cannot be held responsible for delays or non-performance.

The Provider also disclaims any liability for:

• Non-compliance by the client with its obligations (late or incomplete provision of elements, lack of feedback or validation).
• Data loss; the client is required to ensure its own regular backups.

Intellectual property and exploitation rights

WebNest retains the intellectual property of all creations until full payment of invoices.

After full payment, the client receives a non-exclusive and non-transferable licence of use for the purposes defined in the quote. This transfer excludes any resale, sublicensing or modification without the written agreement of the Provider.

The Provider may use the creations for communication and promotional purposes, unless there is a written objection from the client before delivery.

Withdrawal and termination

8.1. Right of withdrawal

For the consumer clients, a right of withdrawal of 14 days applies after signing the quote, unless the execution has begun with the express agreement of the client, cancelling this right.

8.2. Termination of the contract

Termination after the start of work results in full billing for the services rendered.

Disputes and applicable law

Any dispute relating to these GTC or the services will be subject to a attempt at amicable resolution.

If no agreement is reached, the courts of Brussels have jurisdiction.

The contract is governed by Belgian law, notably Book 5 "Obligations" of the Belgian Civil Code.